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Hire Information
& Common Questions

From your first enquiry to your final handover.
Find the details you need.

11 answers

Getting Started

How long is the initial contract?

Choose a one-month or three-month initial contract from the options on your vehicle page. After that, hire continues monthly. Your quote confirms the notice needed to finish your hire.

How do I request a quote?

Choose a vehicle, mileage allowance and initial contract. Select your price to open the enquiry form with your chosen quote details attached. Our team will then confirm availability and the next steps.

What documents will I need?

We’ll confirm the business, driver and insurance information required for your hire before arranging the handover.

How quickly can I get a van?

Tell us your preferred start date when you enquire. We’ll check the vehicle’s availability and agree a handover date once the required checks and paperwork are complete.

Prices & Mileage

Are the prices weekly or monthly?

You can view either on the vehicle page. Weekly prices are an equivalent calculated from the monthly price × 12 ÷ 52. Rental is billed per calendar month. Displayed rates exclude VAT.

Is there a security deposit?

A refundable security deposit equal to one monthly rental applies. The refund is subject to your rental agreement and the vehicle’s return inspection.

What happens if I exceed my mileage?

Choose an allowance that reflects your expected use. Your quote and rental agreement will confirm the excess-mileage rate. If your plans change, contact us to discuss your options.

During Your Hire

Do I arrange the insurance?

Yes. You must arrange and maintain suitable fully comprehensive cover for the rental vehicle. We’ll confirm what we need to verify before handover.

What about servicing, maintenance and tyres?

Your quote and hire agreement will set out the servicing and maintenance arrangements and your responsibilities. Tyres and punctures are excluded. Speak to our team before arranging work on the vehicle.

Can I add another driver?

Contact us before another person drives the van so we can confirm the required checks and insurance arrangements.

How do I extend or end the hire?

After your initial contract, hire rolls monthly. Contact us to arrange your return and check the notice requirements in your agreement. We’ll explain the handover and inspection process.

Need More
Information?

We’re here to help you get the details right.

Call01656 330331Emailcontact@vivavanhire.co.ukLocationKent Road, Bridgend Industrial Estate
Bridgend, CF31 3TU